3/30/2024 0 Comments Google chrome support chatPriority of your case based on the urgency and theīusiness impact. If the service impact of a support case changes, you can change the For information on availability, see Language Support and Request follow-the-sun service for a caseĭepending on your support service and language, you might also be eligible to.Change the priority of your support case.If your support service is Enhanced or Premium, you have access to the following In the navigation menu, select your preferred communication channel:Ĭhat support, Phone support, or Community support.Select the project for which you'd like support.To contact Customer Care, complete the following steps: You can also request support for technical questions Contact Customer CareĪll users can contact Customer Care with questions aboutĬloud Billing. Google Cloud Service Health Dashboard FAQ. Google Cloud services, you also see a notification on the caseĬreation page. If there are any open known issues that might be affecting your Premium Support: Tech Support Editor role only.Enhanced Support: Tech Support Editor role only.The following users can create linked cases: To automatically receive updates for a known issue, you can create a linkedĬase to it. Sign in to the Google Cloud console Support page.To view known issues from the Google Cloud console, complete the following You can view these issuesīy visiting the Google Cloud Service Health Dashboard The Google Cloud Support team publishes information about known issuesĪffecting Google Cloud services as they arise. Select the organization or a project within the organization. Sign in to the Google Cloud console Support page To enable case sharing, complete the following steps: Permissions can add recipients by their email addresses.Įnabling or disabling case sharing does not impact existing cases, it onlyĪffects cases opened after updating case sharing settings. When case sharing is enabled, any user with Caution: When case sharing is enabled, users can share cases with emails outsideĬase sharing is disabled by default, but can be enabled by a Support Account They are able to comment by replying to the messages and don't need to access the Google Cloud console. If it's been longer than 15 days, create a newĬase sharing lets users in your organization, and outside of it, track supportĬases through email. If the case is closed, you can reopen it if it wasĬlosed in the last 15 days. If the case is open, add comments, upload file attachments, orĮdit case attributes. The cases associated with that project are displayed. For example, if you select an organization,Īll cases for the organization are displayed. The Cases page provides a list of your organization's support casesīased on the selected resource. To select a case, click a case title from the list on the Cases page. Optional: To filter cases, use search or filter controls. To manage existing cases, complete the following steps: (organization, project, folder) associated with the case, even if they did not Roles/resourcemanager.techSupportEditor) can update any case for the resource Manage existing support casesĪny user with permission to edit cases (Tech Support Editor, Note: We recommend uploading file attachments in formats that are widely supported and non-proprietary, such as PNG, TXT, or PDF. The respective support service at the time of creation. TheĬustomer Care team responds to the case based on its priority and Select the project for which you'd like to create a support case.Ĭomplete the required fields and submit the form.Īfter you submit the form, you're redirected to the Cases page where youĬan comment on the case, upload file attachments, or modify case attributes. Sign in to the Google Cloud console Support page as a support user. If no case has been filed, you can create one in the Google Cloud console To learn about how to write an effective supportĬase, see Best practices for working withīefore creating a support case, review known issues to see The details that you include in a support case significantly affect how long it You can create and manage cases in the Google Cloud console. Have this role, contact your Support Account Administrator. Before you beginĮnsure that you have the Tech Support Editor To learn about the availability of Customer Care, see Language Supportįor details about Customer Care's support services, see the Technical Services, such as escalating a case or changing its priority. Access additional services available to select paid Google Cloud.View known issues affecting Google Cloud services.Create and manage support cases based on your organization's support.This document explains how to complete the following support procedures and Incidents and the Google Cloud Service Health DashboardĬloud SDK, languages, frameworks, and tools.Best practices for working with Customer Care.
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